Service Policies

Pricing Policy

  • Our quotes are like weather forecasts—usually accurate but not set in stone until we see your yard in person. If there’s a price change, you’ll hear from us before we roll up our sleeves.

  • Taking a break? No problem, but your yard might need a "spa day" (initial cleaning) before jumping back into monthly service.

Payment Policy

  • Initial or one-time cleanups are pay-as-you-go—due when we’re done making your yard sparkle.

  • Monthly service after a cleanup includes a prorated bill for the rest of the month—kind of like the Netflix of clean yards.

  • Recurring payments are due on the 1st of each month. Pay late, and you’ll meet our $10 “oops” fee. Skip payment? You’ll be dropped like a hot potato until it’s resolved.

  • We don’t charge extra for months with 5 weeks—it’s already baked into the price. You’re welcome.

  • Linking a card triggers a harmless $1.50 “hello” test. We promise, your money’s safe.

Winter Policy

  • We’re here rain, snow, or shine—as long as it’s safe for humans and shovels. Miss a week due to bad weather? No worries, we’ll double up the following week (and yes, you’ll still be charged).

  • Keep your subscription active through winter, and you’ll avoid spring cleanup fees. Plus, you lock in your rates, which is pretty cool—pun intended.

No Access Policy

  • Locked gates mean no scooping, but we’ll still charge you and handle double duty the next week. Think of it as yard karma.

  • Our techs will knock, call, and leave notes like a determined Amazon delivery driver before giving up.

Dangerous Pet Policy

  • We love dogs! But if your pup thinks we’re chew toys, we’ll do our best to contact you. If it’s a no-go, you’ll still be charged, and we’ll do double duty next week (from a safe distance).

Cancellation Policy

  • No contracts, no drama. Cancel anytime with 48 hours' notice via call or the customer portal.

  • Seasonal pausers, beware: spring or initial cleanup fees may apply when you return.

  • Cancel mid-month? You’ll get a refund for unused services—straight to your payment method, no hard feelings.

We’re here to make yard cleaning easy (and maybe even a little fun). Let’s keep it clean!